Privacy policy

This policy covers mrboothsa.com, our booking pages, your My Rental page (mrboothsa.com/my), and the photo booths we rent. "Mr. Booth," "we" and "us" mean Mr. Booth Photo Booth Rentals in San Antonio, Texas. Questions? Email contact@mrboothsa.com or text 210-744-5153.

What we collect

When you book or contact us. Your name, email, phone number, event date, event type, venue and any notes you share. Bookings, contracts and payments are handled through our booking system, BoothBook, at booking.mrboothsa.com. Card payments are processed by its payment provider; we never see or store your full card number on this website.

When you use the package builder. The date, event type, package and extras you choose, so we can show availability and your total and carry your choices to the booking page. To check availability, our site sends only the date you pick to our availability service. Your choices are kept in your browser for that visit and are not stored on our servers.

When you browse our website. Like most sites, we use cookies and similar tools to understand how the site is used and to measure our ads. These include the Meta Pixel (Facebook and Instagram) and Google Analytics. They may collect information such as pages visited, the device and browser you use, and how you arrived at our site.

At your event. The booth takes the photos, GIFs and videos your guests choose to capture. If a guest enters a phone number or email to receive their photos, it is used to deliver those photos. Event photos are stored in an online gallery provided by our booth software (LumaBooth / fotoShare) so you can view, share and download them.

Your My Rental page. Before pickup you use My Rental to get ready. We keep:

• Your login. You log in with the personal link we text you, or with your booking number, last name and a 6-digit code texted to the phone on your booking. We store only scrambled (hashed) versions of links and codes.
• Your pickup and drop-off times, and the name and mobile number of anyone you choose to pick up for you.
• Your signed rental agreement. We keep the exact text you agreed to, the name you typed to sign, whether you chose the Damage Waiver, and the date, time, IP address and device type when you signed.
• Your ID check. Stripe, our payments partner, checks your driver’s license or ID (and a selfie, if we ask for one) on its own secure page. Stripe handles those images under its privacy policy. We receive only the result (verified or not) and the name on your ID, so we can match it to your booking, never your ID photos.
• Your card on file. You save a card, Apple Pay or Google Pay through Stripe’s secure checkout. We see the card brand, the last 4 digits and whether it is a credit, debit or prepaid card, never the full number. Stripe stores the card so we can place the equipment hold at pickup and charge for damage, loss or late return under your agreement.
• The equipment check. At pickup and at drop-off we check each item with you and record its condition. If an item is damaged or missing, we take a photo. Those records and photos are kept with your rental and shown on your receipt.
• On your phone. My Rental saves a copy of your rental summary, the setup guide and your checklist ticks in your browser, so it keeps working with no signal. Logging out clears it.

Texts and emails about your rental. We send your login code, check-in link, pickup confirmation and calendar invite, reminders, the setup guide, your drop-off receipt, any payment request and your gallery link. Texts go to the mobile number on your booking (message and data rates may apply; reply STOP to stop texts). Texts are sent through Twilio and emails through our email provider (Resend).

The assistant in My Rental. When you ask the assistant a question, we send your question and your rental details to Anthropic’s AI service to write the answer. The details include your first name, package, printer, add-ons, booth number, pickup and drop-off times, and the name of your pickup person if you added one. We keep your questions and answers with your booking so we can check the help we give and improve it. With no signal, the assistant answers from the setup guide on your phone, and nothing is sent.

Our support page chat. When you use the support chat during your rental, we keep your questions and our answers for up to 30 days so we can check the help we give and improve it. When you start using the chat, your phone may ask to share your location. If you allow it, we save the approximate venue (for example, the street and city) with your chat so we know where a question comes from. Location is optional, and the chat works the same if you decline. Chat answers are generated with an AI service (Anthropic), and the approximate venue name is looked up through OpenStreetMap.

Design requests. If you choose a print design through our private design gallery, the names, dates and notes you enter are sent to our design provider (BoothWidget) so we can prepare your template.

How we use it

To take and manage your booking, prepare your custom template, verify your identity before handing over the equipment, schedule and coordinate pickup and return, place and release the equipment hold, charge for damage, loss or late return as your rental agreement allows, deliver your photos and gallery, answer your questions, send booking-related messages, improve our website, and measure how our ads perform. We do not sell your personal information.

Who we share it with

Only the service providers that help us run Mr. Booth, and only for that purpose: BoothBook (booking, contracts and payments), Stripe (ID checks, saved cards, the equipment hold and rental charges), Twilio (texts), Resend (emails), LumaBooth / fotoShare (booth software, photo sharing and galleries), BoothWidget (design requests), Anthropic (assistant answers), OpenStreetMap (venue name for support chats), Cloudflare (website, My Rental, availability checks, support chat and damage photo storage), Google (analytics and reviews) and Meta (ad measurement). We may also share information if required by law.

Your photos

Your event gallery is private to you and the people you share the link with. With your permission or as allowed by your rental agreement, we may feature a selection of event photos on our website and social media. If you would like any photos from your event left out or taken down, contact us and we will remove them.

How long we keep it

We keep booking records, signed agreements, equipment check records, damage photos and charge records for as long as needed to provide our service, handle any damage or payment questions, and meet tax and legal requirements. Personal links to My Rental stop working 30 days after your event. Online galleries are kept according to our gallery provider's storage period, so please download any photos and videos you want to keep.

Your choices

You can block or delete cookies in your browser, adjust ad settings in your Meta and Google accounts, and opt out of Google Analytics with Google's browser add-on. You can ask us to see, correct or delete the personal information we hold about you by emailing contact@mrboothsa.com. Some records, such as payment records, may need to be kept by law.

Children

Our website and booking are meant for adults planning an event. We do not knowingly collect personal information from children under 13 through this website. Guests of any age may appear in event photos taken at the booth.

Changes

We may update this policy from time to time. The effective date at the top shows when it last changed.